Rules & Regulations

RESTAURANT POLICIES

Re: Dinner Parties (Group Bookings)

RULES & REGULATIONS FOR GROUP BOOKINGS

Parties of 8 or more are expected to acknowledge the following:  

1. Advanced booking requires a minimum of £50.00 deposit, balance payable after the meal.
2. Cancellation or changes should be made within 24hours of booking for a refund.
3. If meals have been booked for a number of persons, 24 hours notice of cancellation wil be required. No refunds wil be made on the night or no drinks will be given as replacement for members of the party who do not turn up.
4. Meal orders will be required at least 2 days prior to the arranged date.
5. At our busiest periods (usually the weekend) booking without prior deposit payment will not be accepted.
6. Larger groups may be accommodated on the night if tables are available, and at the discretion of management.
7. Groups will not be seated in the restaurant until all members of the party have arrived.
8. Guests arriving late will not be given priority treatment.
9. Please note that no bookings for groups larger than 15 in number will be seated in the restaurant on Friday and Saturday evenings.
10. For buffet group bookings, a 50% deposit is required to secure the booking, the balance payable on the day of the event before dining. There is a special menu for buffet dining. Please ask for further details.

RULES & REGULATIONS FOR USE OF THE BANQUETING SUITE    

• Advanced booking requires a minimum of 20% deposit, balance payable 10 working days before the event.
• A deposit will have to be paid to secure your booking.
• A full refund will be given for cancellations made within 14 - 28 days before the event.
• For cancellations made within 7 - 13 days before the event, a 50% refund will be applicable.
• For cancellations made between 1 - 6 days before the event, no refunds will be given.
• Special requirements requests should be made at the time of booking.
• Hiring does not include Silver Service (Waitress service). If this is required it can be provided at an additional cost.
• It is the responsibility of the event hirer to supervise the buffet tables (or ask for in-house assistance).
• Our tables come with standard white table cloth/lilac slip covers. Hirers who require different coverings will have to provide their own or request us to provide the covering. This can be done with additional cost.
• There will no refund for food provided at the event if members of the party fail to turn up. No drinks will be given as a replacement.
• In-house sound system is provided but if a DJ is required (at an agreed cost), please ask for information.
• The person making the booking is responsible for full payment - no individual collection from parties will be made on the night by staff.
• The number of children within the party must be specified at the time of booking.
• Children under 10 years of age will be charged at half price. For children 10 years and over, full price is applicable.
• Responsible behaviour is expected at all times. Failure to comply may result in premature ending of your function.
• Overcrowding is not allowed. Health and Safety and Fire Regulations are very specific.
• No drinks will be permitted to be brought on to the premises without the prior consent of the Heritage Inn Management.
• No drugs allowed on the premises. Anyone found in possession of drugs (using or dealing) will be asked to leave and reported to the authorities.
• BANQUETING SUITE HIRE ONLY
• For the hire of the Banqueting Suite only, we require a security deposit of £250.00. This deposit will be refunded to the hirer providing the Banqueting Suite, kitchen and equipment are left in the same state in which they were found.
• Please note that a One Day Event Public Liability Insurance is required for functions using outside caterers (this should cover the number of people attending the function).
• For certain events, usage on in-house music equipment, utensils - ie glasses, knives and forks will be allowed, providing they are left in the same manner in which they were found. Breakages and shortages will be charged for at the replacement price.

PRIVATE FUNCTIONS ARE NOT PERMITTED TO HAVE:

** TICKET SALES **

** PAYMENT AT THE DOOR **

** PUBLIC ADVERTISEMENT **
                                 

HERITAGE INN IS A DRUG FREE ZONE

NO DRUGS ARE ALLOWED ON THE PREMISES. ANYONE FOUND IN POSSESSION (USING OR DEALING) WILL BE REPORTED TO THE AUTHORITIES, AND SUBSEQUENTLY BARRED.

DOOR POLICY

• No entry after 1am (From 1am no re-entry is allowed)
• No drinks in bottles or glasses will be allowed outside the premises after 11pm
• The management reserves the right at all times to refuse or restrict entry.
• So for example, if the premises is at full capacity, we will operate on a one in, one out basis.

  We Want you to Enjoy Yourself !